Availablity of Products
Most items for sale by Bill Sheldon Designs ship in 10-14 business days and will arrive in time to enjoy this holiday season. Because each Bill Sheldon is an individual work of art, no two pieces will be exactly identical. Substitutions of equal or greater quality may be made from what is pictured on the site.
Shipping Dates and Methods
Most items will be shipped within two weeks of order. Some items will be shipped beginning November 15th via UPS regular ground freight. If you would like a product shipped earlier or via a different method, call our toll-free customer service telephone number to make alternate arrangements if possible.
Shipping Costs
Bill Sheldon offers FREE SHIPPING to the continental United States for orders over $150.00. The FREE SHIPPING includes UPS regular ground service and insurance on your order. Priority shipping and other arrangements can be made for an additional fee by contacting our customer service department.
Orders under $150.00 are charged a flat fee starting at $14.95 for shipping and handling.
Some of the village displays, bases and backgrounds require special shipping and handling. We will contact you to make specific delivery arrangements.
Sending a Gift
Gift wrapping services are available starting at $5.00. Item is wrapped and a tag is customized for the recipient. Contact Bill Sheldon Designs to arrange all the details!
Returns
Bill Sheldon Designs will gladly accept your returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. This means no tags removed or damage to special packaging such as collectible boxes. Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without an authorization are subject to a 20% restocking fee. Seasonal items must be returned prior to December 15th.
Damaged Goods
If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.
Canceling Orders
If you decide you do not want what you ordered, it is imperative that you contact us immediately. Once we ship the item you may return it under the conditions stated above, but we will not refund the return shipping cost.
Sales Tax
New Jersey residents will be required to pay sales tax on their purchases. Residents of all other states are exempt.
